Back in the day if you ordered an item, whether it was advertised on t.v., magazine, or catalog, you expected 4-6 weeks before it arrived on your doorstep. One of the earliest examples of direct advertising I can remember was for the product Didi 7 on the television.
The disclaimer specifically states to allow 3-5 weeks for delivery. You could call a free number, an operator was standing by and it shipped from the middle of the country. Why did processing take so long? Was the product made to order? Not long ago, I recall seeing this product on a store shelf and noting that it had the familiar warning that it has been known to cause cancer in the state of California.
So now we have a continuous stream of marketing on the internet and you can buy anything you want and in most cases get delivery the next day. It’s magical, a couple of clicks and tomorrow you’re problems are solved. Or further complicated, depending on your purchase and what time of day you ordered. We have urns for sale. An item that no one wants to buy. Buying an urn can be an emotional experience and if you are making a purchase under pressure on Friday for a memorial service on the weekend, you should probably call the vendor and check the details of delivery. Sadly, we find that customers that have grown up in a 24-7 culture expect instant if they place the order at 2 AM on Saturday morning, the item will arrive on Sunday. In the not too distant future, it will happen as Amazon begins to open distribution centers around the country offering same day delivery.
Because I’m paranoid, If I were making a time sensitive purchase, I’d call ahead to make sure the item was in stock and available to ship right away, and if it does ship, when could I really expect it? I’d leave good contact information and make sure that my voice mail isn’t full.
Urn Garden stocks most of the urns and memorials that we sell. Usually, your purchase is in transit within 24 hours, or at least on the next business day. If you have a question, we’re available to take your call. If not? Leave a message, we’ll return your call right away. We’re centrally located and here to serve, but we have to comply with the courier’s shipping schedule, how much you are willing to pay, and occasionally Mother Nature factors into your delivery.
