Our Commitment to You

Our commitment to stellar customer service has not changed. However,during these unusual times there could be delays in the ordering process. Here's some things you should know: 

We Are Fully Staffed and Operational

Most orders are processed within 24 hours after we receive your confirmation during the regular work week (Monday-Friday).

Personalized orders sometimes take a couple of extra days.

Some of our suppliers continue to have staffing and supply chain issues that can affect processing and transit times. This also applies to our preferred carriers like UPS, Fed Ex and US Postal Service. We are at the mercy of the carriers once we get your order on the truck. 

In April 2021, UPS and Fed Ex reinstated service guarantees for Overnight services, but NOT 2 Day Air. What this means is, that if your 2 Day Air shipment is delayed, they will NOT refund your fees.

If your order production is delayed we will attempt to contact you.

Thank you for your understanding and patience. 

Urn Garden