Shipping Information

• We ship UPS, Fed Ex, and US Postal Service to the USA. We do not accept international orders at this time. 
• Regular ground shipping (5-7 business days for in stock items) is included in the price for delivery to the U.S.A. lower 48 only on orders over $100.00.
• Next day and 2nd day air is available: The easiest way to see actual shipping costs is by adding an item to your shopping cart.
• You may also contact us for a shipping quote on expedited orders.
• Oversized or crated items may have additional handling fees, we will contact you if this applies on your order.

 

Delivery Date Chart
Date Order Placed	Ships On	Free Ground Delivery Arrival Times. Continental U.S.A Only. Business Days = Mon. - Fri.	Express Saver	Two-day Delivery	Next-day Delivery
Mon. before 12p.m.	Mon.	Order date + 3-7 business days.	Thur.	Wed.	Tues.
Mon. after 12p.m.	Tues.	Ships on date + 3-7 business days.	Fri.	Thurs.	Wed.
Tues. before 12p.m.	Tues.	Order date + 3-7 business days.	Fri.	Thurs.	Wed.
Tues. after 12p.m.	Wed.	Ships on date + 3-7 business days.	Mon.	Fri.	Thurs.
Wed. before 12p.m.	Wed.	Order date + 3-7 business days.	Mon.	Fri.	Thurs.
Wed. after 12p.m.	Thurs.	Ships on date + 3-7 business days.	Tues.	Mon.	Fri.
Thurs. before 12p.m.	Thurs.	Order date + 3-7 business days.	Tues.	Mon.	Fri.
Thurs. after 12p.m.	Fri.	Ships on date + 3-7 business days.	Wed.	Tues.	Mon.
Fri. before 12p.m.	Fri.	Order date + 3-7 business days.	Wed.	Tues.	Mon.
Fri. after 12p.m.	Mon.	Ships on date + 3-7 business days.	Thurs.	Wed.	Tues.
Saturday & Sunday	Mon.	Ships on date + 3-7 business days.	Thurs.	Wed.	Tues.

• Transit times for FedEx® Ground and Priority Overnight shipments do not include Saturdays, Sundays, or holidays.

• Transit times for FedEx® Home Delivery, do not include Sundays, Mondays, or holidays.

• Fed-Ex's money-back guarantee does not apply to FedEx® shipments affected by weather.

Return Policy

WE MUST BE NOTIFIED WITHIN 48 HOURS OF DELIVERY FOR A DAMAGED ITEM

In order to ensure the best possible return service, please notify us by sending an e-mail to info@urngarden.com or calling 417-880-8887 prior to any returns to obtain return instructions, this will prevent unnecessary delays and/or additional shipping charges. Items that have been refused for delivery will be considered a return.

Non-Personalized Items

Applies to all urns and cremation pendants that are not personalized. Customer has ten (10) business days from delivery date to return item for a full refund, less return shipping and 15% restocking fee. Expedited shipping fees will not be reimbursed unless the delivery was not delivered according to terms. Customer pays return shipping charges insurance for full amount of purchase. If return is damaged during transit back to us and not insured up to full amount, customer will be responsible for difference. In order to honor the full refund guarantee the following conditions must be met:

• Item is returned within the 10 day time frame
• Product must be in new, resellable condition (has not been filled with ashes)
• Urn or pendant was not personalized by engraving or other means.

Personalized Products

Please allow 2-3 extra business days for processing of personalized merchandise. To insure accuracy, we do not rush engraved orders. This includes any and all personalized items we carry, if work has already started there will be no returns allowed unless it is defective or incorrect. If personalization has not started on item and customer wishes to cancel order, a service fee may be incurred. Urn Garden reserves the right to replace the defective or incorrect product that meets the original order. You may be required to provide photographed details of the defective or incorrect product for internal review prior to any action being taken. Customer has ten (10) business days from the delivery date to report defective or incorrect products. If product is damaged during shipping, we reserve the right to replace item as originally ordered.

Natural Materials

If purchasing a product made from natural stone or wood buyer accepts that stone and wood are natural materials with variations in color and other characteristics and agrees to accept such natural variations.

Pricing

Our prices include the merchandise with any specified options and shipping within the continental United States only unless otherwise stated. The price does not include cemetery setting fees or charges, funeral home charges, sales taxes, overnight or 2nd day delivery, and extra cost options, unless otherwise noted.